Contact
Check out our FAQs below for answers to common questions about our binders. If you don't find what you're looking for, just fill out the contact form and we will get back to you as soon as possible.
Have a question about an order? Get in touch with us directly:
Email: trnzuk@outlook.com
Instagram DM: @trnzukshop
Make sure to include your order number in the subject line so we can help you faster!
FAQs
Can I return or exchange my order?
Yes, we offer returns and exchanges within 30 days of your order arriving. You can find detailed information about our refund policy at the bottom of this page, or check out our returns highlight on Instagram @trnzukshop for step-by-step instructions on how to start a return or exchange.
Will the packaging be discreet?
Yes, safety is our top priority. All packaging is completely discreet, with no visible branding. We use plain, recyclable paper shipping bags for added privacy.
Will TRNZ show on my bank statement?
No, all payments will appear discreetly on bank statements, showing 'T Clothing'.
Do you ship internationally?
We are excited to offer shipping to Europe, Oceania, and many countries across Asia! Unfortunately, due to the introduction of tariffs, we are now unable to ship to the US.
How long will my order take to arrive?
All orders are promptly processed and dispatched within 2 days of placement. For deliveries within the UK, please allow up to 4 business days. Orders to European destinations should arrive within 3-5 business days, while deliveries to the rest of the world aim to be completed within 6-7 days.
Can I swim in my binder?
Yes, you can swim in your binder! However, we recommend rinsing it with fresh water afterward to help maintain its quality, and keep in mind that binders may feel tighter when wet.