Refund policy

At TRNZ, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help.

Returns:

• You have 30 days from the date of receiving your item to request a return.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
• To initiate a return, please contact us at trnzuk@outlook.com. We will provide you with instructions on how to send your item back.
• Please note that you will be responsible for the cost of return shipping, unless the item is faulty or incorrect.

Refunds:

• Once your return is received and inspected, we will notify you of the status of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.
• Please note that shipping costs are non-refundable.

Exchanges:

• If you received a defective or damaged item, we will gladly exchange it for the same item. Alternatively, if your item does not fit and you need to reorder a different size, we can assist with that. Please contact us within 30 days to arrange an exchange.

Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at trnzuk@outlook.com.

Contact Information:

If you have any questions about our returns or refunds, please submit a form on the contact page or reach out to trnzuk@outlook.com. We’re happy to help!