Privacy policy

At TRNZ, we are committed to safeguarding the privacy of our customers and website visitors. This privacy policy outlines how we collect, use, and protect your personal information in compliance with the UK’s Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

1. Information We Collect:

We may collect the following types of personal information:

• Personal Details: Your name, address, email address, phone number, and payment details when you make a purchase or register on our website.
• Browsing Data: Information about how you interact with our website, including IP address, browser type, and pages visited.
• Communication Data: Any correspondence you have with us via email, social media, or our website.

2. How We Use Your Information:

We use your personal information to:

• Process and fulfil your orders, including delivery and payment.
• Communicate with you regarding your order or any inquiries.
• Send you promotional information, if you’ve opted in to receive marketing communications.
• Improve our website, products, and customer service.
• Comply with any legal obligations, such as tax and accounting requirements.

3. Sharing Your Information:

We do not sell or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Third-party companies (e.g., couriers, payment processors) to help fulfil orders and provide services to you.
• Legal Authorities: Where required by law or necessary to protect our rights, we may disclose your information to regulatory authorities or law enforcement.

4. How We Protect Your Information:

We take the security of your personal information seriously. We have implemented appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, or loss. This includes secure servers and encryption for sensitive data such as payment information.

5. Your Data Rights:

Under the GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Erasure: Request the deletion of your data where it is no longer necessary for the purposes we collected it.
• Restriction: Request the restriction of processing your data in certain circumstances.
• Objection: Object to the processing of your data for marketing purposes.
• Data Portability: Request that we transfer your data to another service provider.

To exercise any of these rights, please contact us at info@trnzuk.com.

6. Cookies:

Our website uses cookies to improve your browsing experience and analyse site traffic. You can adjust your browser settings to refuse cookies; however, this may affect your ability to use certain features of our website. For more information, please see our Cookie Policy.

7. Retention of Data:

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including any legal or reporting requirements.

8. Changes to This Privacy Policy:

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

For any questions or concerns regarding this policy, please contact us at info@trnzuk.com.