Shipping policy

At TRNZ, we strive to ensure that your order is delivered in a timely and efficient manner. This Shipping Policy outlines the terms and conditions related to the shipping of our products within the UK and internationally.

1. Shipping Destinations

  • We currently offer shipping to all addresses within the United Kingdom.
  • International shipping is available to selected countries. Please check at checkout to see if we deliver to your location.

2. Shipping Costs

  • UK Shipping: We offer free standard shipping on all UK orders. For faster delivery, express shipping options are available at an additional cost, which will be calculated at checkout.
  • International Shipping: Shipping costs for international orders vary by destination and will be calculated at checkout.

3. Processing Time

  • All orders are typically processed within 1-3 business days. During busy periods, such as holidays or sales events, processing times may be longer.
  • Please note that processing times do not include weekends or public holidays.

4. Delivery Times

  • UK Standard Shipping: Once dispatched, delivery typically takes 2-4 business days.
  • UK Express Shipping: Delivery typically takes 1-2 business days.
  • International Shipping: Delivery times vary based on the destination country but generally range from 7-14 business days.

Please note that these delivery times are estimates and may be affected by factors beyond our control, such as customs delays or courier disruptions.

5. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment.

6. Customs, Duties, and Taxes

  • For international orders, customs duties and taxes may apply. These fees are the responsibility of the recipient and are not included in the shipping cost. We recommend checking with your local customs office for more information.
  • We are not responsible for any delays caused by customs processing in your country.

7. Undeliverable Packages

  • If your package is returned to us due to an incorrect address or because it was not claimed, we will contact you to arrange re-shipment. Additional shipping fees may apply for re-delivery.

8. Lost or Damaged Packages

  • If your order is lost or damaged during transit, please contact us at info@trnzuk.com within 7 days of the estimated delivery date. We will work with the courier to resolve the issue and ensure you receive your order as soon as possible.

9. Shipping Restrictions

  • Please note that some products may be subject to shipping restrictions based on your location. These restrictions will be communicated at checkout if applicable.

10. Contact Information If you have any questions or concerns about our shipping policy, please contact us at info@trnzuk.com. We’re happy to assist you!

By placing an order with us, you agree to the terms and conditions outlined in this Shipping Policy.